Document management is among the most important aspects of any organisation. This is where you store, create and distribute all your documents outbound and manage the flow of information for your customers. A well-organized system for managing outbound documents can enhance customer service, increase sales and increase profitability. A poorly managed document system can cause chaos, disorder, and lost documents that could harm your image, cost you money, and may cause customers to leave.

The three primary characteristics of a document administration system are capture, storage and retrieve. This involves scanning paper documents into digital format, incorporating indexing by hand entry, enterprise resource planning (ERP) integration, zonal optical character recognition (OCR) barcoding or other means, and then distribution of the documents for use. An EDMS can help facilitate collaboration within an organization through features like tagging and categorization.

Central storage can safeguard your documents from error and malicious intent through access controls and version control. This ensures that the latest versions are always accessible, while older versions are archived in a easily accessible manner.

Outbound document management systems are an excellent way to ensure the compliance of internal and external regulations. Features like automated workflows document classification, tagging and retention schedules will help your team to comply with ISO 9001 Document Management Standards or FDA and GMP regulations.

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